Contingency Management Plan (CMP)
Sardar Patel Zoological Park Website
Website: www.sardarpatelzoo.com
Document Version: 1.0 Effective Date: 10/07/2026 Review Frequency: Annual or upon significant infrastructure changes Document Owner: Web Information Manager (WIM)
1. Introduction
This Contingency Management Plan (CMP) establishes the procedures and responsibilities required to ensure the continued availability, integrity, and recovery of the official website of Sardar Patel Zoological Park during unforeseen incidents, disruptions, or disasters.
The objective of this plan is to minimize service interruptions, protect website information assets, and restore services within acceptable timeframes.
This plan has been prepared in accordance with applicable Guidelines for Indian Government Websites (GIGW) and STQC requirements.
2. Scope
This plan applies to all components supporting the official website, including:
- Website application hosted on Railway.
- Database services hosted on Supabase.
- Domain Name Services (DNS).
- SSL/TLS certificates.
- Website source code repositories.
- Content management and administrative functions.
- Website monitoring and backup systems.
3. Web Information Manager (WIM)
The Web Information Manager is responsible for overseeing website governance, approving website policies, coordinating contingency activities, and ensuring compliance with applicable standards.
Web Information Manager Details
Name: Dr. Shashikant Sharma
Designation: Education Officer
Organization: Sardar Patel Zoological Park
Address: Near Statue of Unity, Ekta Nagar, Gujarat – 393151, India
Email: contact@sardarpatelzoo.com
Phone: 8000408947
Responsibilities of the Web Information Manager
The Web Information Manager shall:
- Approve and periodically review this Contingency Management Plan.
- Ensure implementation of recovery procedures.
- Coordinate with technical support teams during incidents.
- Ensure website services are restored within defined timelines.
- Review incident reports and corrective actions.
- Ensure compliance with GIGW and STQC requirements.
4. Infrastructure Overview
The official website operates on the following infrastructure:
Application Hosting
The website application is hosted on Railway cloud infrastructure.
Database Services
Website data is stored and managed through Supabase PostgreSQL services.
Domain and DNS
The domain name and DNS records are maintained through authorized service providers.
SSL Security
Secure HTTPS access is enabled using valid SSL/TLS certificates.
5. Potential Risks
The following risks may affect website operations:
| Risk Category | Examples |
|---|---|
| Infrastructure Failure | Railway platform outage, network issues |
| Database Failure | Supabase service interruption, database corruption |
| Cyber Security Incident | Malware, unauthorized access, DDoS attack |
| Application Error | Software defects, deployment failures |
| SSL Certificate Issues | Expired or invalid certificates |
| Human Error | Incorrect configuration, accidental deletion |
| Natural Disaster | Events affecting service provider infrastructure |
6. Backup and Recovery Arrangements
Application Code
- Source code is maintained in a version-controlled repository.
- Previous stable versions are available for rollback and recovery.
Database Backup
- Database backups are maintained through Supabase backup facilities.
- Recovery procedures are periodically tested.
Configuration Backup
The following configurations are securely maintained:
- Environment variables
- Application configuration
- DNS settings
- SSL configuration
Backup Retention
| Item | Backup Frequency | Retention |
|---|---|---|
| Database | Daily | 30 Days |
| Application Code | Continuous Version Control | Permanent |
| Configuration Files | Monthly | 12 Months |
7. Incident Classification
Minor Incident
Examples:
- Broken links
- Display issues
- Non-critical content errors
Target Resolution Time: 24 Hours
Major Incident
Examples:
- Website unavailability
- Application failures
- Database service interruptions
Target Resolution Time: 8 Hours
Critical Incident
Examples:
- Security breach
- Complete website outage
- Data corruption
Target Resolution Time: Immediate response and recovery within 24 Hours
8. Contingency Procedures
A. Website Service Disruption
Actions:
- Verify service interruption.
- Assess impact and identify affected services.
- Notify the Web Information Manager.
- Initiate corrective actions.
- Restore services and validate functionality.
- Document incident and resolution.
B. Railway Hosting Failure
Actions:
- Verify Railway service status.
- Contact hosting support if required.
- Roll back to a stable deployment where applicable.
- Restore application functionality.
- Confirm website availability.
C. Supabase Database Failure
Actions:
- Verify database connectivity.
- Identify root cause.
- Restore from latest available backup if necessary.
- Validate data integrity.
- Resume website operations.
D. Security Incident
Actions:
- Isolate affected services.
- Review application and database logs.
- Change affected credentials and access keys.
- Restore from verified backups if required.
- Conduct security review.
- Implement corrective actions.
E. SSL Certificate Failure
Actions:
- Verify certificate status.
- Renew or reinstall certificate.
- Validate HTTPS functionality.
- Confirm secure access to all website pages.
9. Communication and Escalation
Internal Escalation
Level 1
Website Administrator / Technical Support Team
Level 2
Web Information Manager
Level 3
Competent Authority / Management
External Communication
Where necessary, service disruption notices may be published through:
- Website notifications
- Official social media channels
- Public information notices
10. Testing and Review
The following activities shall be conducted periodically:
| Activity | Frequency |
|---|---|
| Backup Verification | Every 6 Months |
| Recovery Testing | Annually |
| Security Review | Annually |
| CMP Review | Annually |
Any deficiencies identified during testing shall be documented and addressed.
11. Compliance Statement
Sardar Patel Zoological Park maintains this Contingency Management Plan to ensure continuity and recovery of website services and to comply with applicable requirements under:
- Guidelines for Indian Government Websites (GIGW)
- STQC Website Quality Certification Requirements
- Applicable Cyber Security Guidelines and Best Practices
12. Approval
This Contingency Management Plan has been reviewed and approved by the designated Web Information Manager for the official website of Sardar Patel Zoological Park.
Approved By
Name: Dr. Shashikant Sharma
Designation: Web Information Manager
Last Reviewed On: 10 July 2026
This Contingency Management Plan is reviewed annually or whenever significant changes are made to the website infrastructure or operational procedures.