Content Contribution, Moderation & Approval Policy (CMAP)
Purpose
This policy defines the workflow for contributing, moderating, and approving content for publication on the Sardar Patel Zoological Park website, ensuring quality control and accountability.
Workflow Structure
Sardar Patel Zoological Park follows a two-tier content management workflow:
Tier 1: Contributor
- Creates and edits content
- Submits content for approval
- Makes requested revisions
Tier 2: Moderator/Approver
- Reviews submitted content
- Approves or requests changes
- Publishes approved content
Roles and Responsibilities
Contributors:
- Draft new content following style guidelines
- Ensure accuracy of information
- Include appropriate metadata (titles, descriptions)
- Respond to feedback promptly
- Maintain records of sources
Moderators/Approvers:
- Review content for accuracy and quality
- Ensure compliance with policies
- Approve, reject, or request revisions
- Monitor publication timelines
- Maintain content audit trails
Content Submission Process
- Drafting: Contributor creates content using approved templates
- Self-Review: Contributor checks content against guidelines
- Submission: Content is submitted via CMS
- Notification: Moderator receives notification
- Review: Moderator evaluates content
- Decision:
- Approved: Content proceeds to publication
- Revision Required: Sent back with comments
- Rejected: Contributor is notified with reasons
- Publication: Approved content is published
- Documentation: Workflow is recorded
Content Standards
All content must:
- Be accurate and factually correct
- Use clear, simple language
- Follow accessibility guidelines
- Include proper attribution
- Avoid copyright infringement
- Be free from spelling/grammar errors
- Include appropriate images/media
Review Timeline
| Content Type | Review SLA |
|---|---|
| Urgent/Time-sensitive | Same day |
| News & Events | 1 business day |
| General Content | 3 business days |
| Complex Documents | 5 business days |
Quality Checklist
Moderators verify:
- [ ] Content accuracy
- [ ] Proper formatting
- [ ] Working links
- [ ] Image alt text
- [ ] Mobile responsiveness
- [ ] SEO metadata
- [ ] Accessibility compliance
- [ ] Policy compliance
Audit Trail
The CMS maintains records of:
- Content creation date and author
- Submission timestamps
- Review history
- Approval/rejection decisions
- Publication date
- All modifications
Contact
For content contribution queries, please contact:
Sardar Patel Zoological Park
Email: contact@sardarpatelzoo.com
This policy complies with GIGW 3.0 content management guidelines.
Sardar Patel Zoological Park . All rights reserved.