Content Contribution, Moderation & Approval Policy (CMAP)
Purpose
This policy defines the workflow for contributing, moderating, and approving content for publication on the Sardar Patel Zoological Park website, ensuring quality control and accountability.
Workflow Structure
Sardar Patel Zoological Park follows a two-tier content management workflow:
Tier 1: Contributor
- Creates and edits content
- Submits content for approval
- Makes requested revisions
Tier 2: Moderator/Approver
- Reviews submitted content
- Approves or requests changes
- Publishes approved content
Roles and Responsibilities
Contributors:
- Draft new content following style guidelines
- Ensure accuracy of information
- Include appropriate metadata (titles, descriptions)
- Respond to feedback promptly
- Maintain records of sources
Moderators/Approvers:
- Review content for accuracy and quality
- Ensure compliance with policies
- Approve, reject, or request revisions
- Monitor publication timelines
- Maintain content audit trails
Content Submission Process
- Drafting: Contributor creates content using approved templates
- Self-Review: Contributor checks content against guidelines
- Submission: Content is submitted via CMS
- Notification: Moderator receives notification
- Review: Moderator evaluates content
- Decision:
- Approved: Content proceeds to publication
- Revision Required: Sent back with comments
- Rejected: Contributor is notified with reasons
- Publication: Approved content is published
- Documentation: Workflow is recorded
Content Standards
All content published on the Sardar Patel Zoological Park website shall:
- Be accurate, authentic, and factually correct.
- Be reviewed and approved for accuracy before publication.
- Be written in clear, concise, and simple language.
- Be grammatically correct and free from spelling, typographical, and punctuation errors.
- Be free from offensive, discriminatory, defamatory, or inappropriate language.
- Follow the Government of India Guidelines for Indian Government Websites (GIGW) and applicable accessibility standards.
- Include proper attribution wherever required.
- Respect copyright and intellectual property rights.
- Include appropriate images, media, and alternative text where applicable.
No content shall be published on the website unless it has successfully completed the content review and approval process. The approval process includes verification that the content is accurate, grammatically correct, free from spelling errors, and free from offensive or discriminatory language.
Review Timeline
| Content Type | Review SLA |
|---|---|
| Urgent/Time-sensitive | Same day |
| News & Events | 1 business day |
| General Content | 3 business days |
| Complex Documents | 5 business days |
Quality Checklist
Moderators verify:
- [ ] Content accuracy
- [ ] Grammar, spelling, and punctuation
- [ ] Content is free from offensive or discriminatory language
- [ ] Proper formatting
- [ ] Working links
- [ ] Image alt text
- [ ] Mobile responsiveness
- [ ] SEO metadata
- [ ] Accessibility compliance
- [ ] Policy compliance
Audit Trail
The CMS maintains records of:
- Content creation date and author
- Submission timestamps
- Review history
- Approval/rejection decisions
- Publication date
- All modifications
Contact
For content contribution queries, please contact:
Sardar Patel Zoological Park
Email: contact@sardarpatelzoo.com
This policy complies with GIGW 3.0 content management guidelines.
Sardar Patel Zoological Park . All rights reserved.